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REAL YP - Dealing with Difficult People - Members Only

Jun 5

Date: 6/5/2018

Time: 5:30 pm - 7:00 pm

Urbanspace
801 W 5th St, #100
Austin, Texas 78703

Register for REAL YP - Dealing with Difficult People - Members Only

Your co-worker took credit for your idea. Your manager kisses up, but kicks down. Your always-right customer is crossing the line. Difficult people are everywhere. Learn how to set yourself up for success by diffusing difficult people with quick responses, humor and gratitude.

Speakers:
Colleen Grahn, President, CREA Management & Stephanie Naylor, President, Flooring Warehouse speak on a variety of topics, including customer service, conflict and team building for a variety of organizations including Goodwill, the Austin Apartment Association and the Texas Apartment Association. Grahn has over 25 years of experience in the real estate and multi-family industry overseeing operations for public and private REITs, fee ownership, joint venture assets and receiverships. She earned her undergraduate degree from the University of Texas. Colleen is a recent Past President and a Leadership Lyceum instructor for the Austin Apartment Association and is a proud member of the NAAEI Faculty.

Stephanie Naylor is a business owner with ten years of experience in the multi-family housing industry. She earned her undergraduate degree from the University of Texas and her MBA from SMU. Stephanie is a member of the Austin Apartment Association Board, an AAA Leadership Lyceum Instructor and a member of the NAAEI Faculty.