Your co-worker took credit for your idea. Your manager kisses up, but kicks down. Your always-right customer is crossing the line. Difficult people are everywhere. Learn how to set yourself up for success by diffusing difficult people with quick responses, humor and gratitude.
Colleen Grahn, President, CREA Management & Stephanie Naylor, President, Flooring Warehouse speak on a variety of topics, including customer service, conflict and team building for a variety of organizations including Goodwill, the Austin Apartment Association and the Texas Apartment Association. Grahn has over 25 years of experience in the real estate and multi-family industry overseeing operations for public and private REITs, fee ownership, joint venture assets and receiverships. She earned her undergraduate degree from the University of Texas. Colleen is a recent Past President and a Leadership Lyceum instructor for the Austin Apartment Association and is a proud member of the NAAEI Faculty.
Stephanie Naylor is a business owner with ten years of experience in the multi-family housing industry. She earned her undergraduate degree from the University of Texas and her MBA from SMU. Stephanie is a member of the Austin Apartment Association Board, an AAA Leadership Lyceum Instructor and a member of the NAAEI Faculty.